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Table 1 Customer requirements (CRs) and product function needs (FNs)

From: Personalization for Massive Product Innovation Using Open Architecture

Customer requirements Function needs
Carry different loads Container for bulk loads, platform for packed boxes
Easy control Handle bar steering, steering wheel, foot acceleration and brake
Use electric power Driving system, house and public electric charge
Run on different roads Spring support to reduce road impact
Use in different weather conditions Prevent wind and rain
Safety Car body, chassis, frame
Driver comfort Car seat